Exchanges & Returns
EXCHANGES / RETURNS / COMPLAINTS
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Exchanges:
The customer has 14 calendar days after receiving his order to exchange the item, without having to justify the reason for the exchange.
To make the exchange, contact by email to: geral@maemae.pt and wait for instructions.
You must never send the order back without proper authorization, so MM is not responsible for its non-arrival.
Exchanges are carried out through the distribution partner who collects them at the address and on the day agreed with the customer.
The exchange service has a collection cost that may vary due to the weight of the item (see shipping cost table) and a shipping cost for the new product you are going to exchange (see shipping cost table) being a cost of responsibility of the customer.
In the case of an exchange, simply place the item to be delivered in a closed package/bag. There is no need to send the original packaging.
Returns:
The customer has 14 calendar days after receiving his order to return the item, without having to justify the reason for the return.
To make your return, you must contact by email to: geral@maemae.pt and wait for instructions. You must never send the order back without proper authorization, so MM is not responsible for its non-arrival.
The return shipping costs are the responsibility of the customer, there are exceptions for cases in which the return is due to items with a manufacturing defect.
Returns will only be accepted for items that are without any trace of use/alteration, in perfect original condition and accompanied by all the accessories that constitute it. It is up to the customer to properly pack the items to be returned.
The refund of the payment will be made through the same method of payment that was used by the customer in the initial transaction. Thus, only the cost of the item/s purchased will be refunded and not the costs of sending and returning the item/s. The refund will be made up to 14 days after receipt of the product and confirmation of its condition.